About Our Auction
Where do the proceeds go?
What other ways can I support Bornhava?
While bidding in our silent and/or live auctions as well as purchasing raffle tickets are all great ways to help support us, there are a number of other ways you can help support our organization and programs—right now, or all year long. Just click here to find out more.
Registration and Login
How/where do I register to bid?
You can register to bid by completing the form displayed under "Register" on the login/registration page at this link.
Why do I need to be registered/logged in to bid?
If you're not registered and logged in to bid, we'd have no idea who you are (or who won) and would not be able to contact you if you won an item.
Why do you require my credit card and billing information?
Why do you require a cell phone number?
- To send you a notification via an SMS text message when you've been outbid on an auction item that you had bid on.
- If there are any issues with any of the transactions you may have made through our site that require additional information or clarification.
Navigating the Site
What do those icons at the top of the auction pages mean?
Heart Icon = Click to view the auction items that you've saved to your Wishlist
Pin Icon = Click to view the auction items that you've placed bids on.
Flag Icon = Click to view the auction items that you've won.
Cart Icon = Click to view the items that you have in your cart for purchase. You can proceed to the checkout process from your cart.
Account Icon = Click to show the My Account menu. This menu allows you to access links to all of your account related information including your account, payment, and billing information.
Bidding on Items
Bid increment: The least amount you can enter to bid. For example, if the current bid on an item is $75 and the bid increment is $5, the lowest bid you can enter will be $80.
Auto Bidding: All auctions use proxy bidding. This means that you can set a maximum amount that you'd like to bid on an item, and if someone else exceeds your initial bid, your bid will automatically increment up, until it meets your maximum.
If your maximum bid has been exceeded by another bidder, you can always raise your bid by placing a higher bid at any time.
Winning Bids: If you are the highest bidder at the end of an auction, you will be notified via email and SMS text. At that time, you will be able to check out to complete your transaction.
How do I bid?
If you've found an item you're interested in, just enter your bid in the space provided and click the "Place Bid" button.
How will I know if I've been outbid?
If you have been outbid on an item, you should receive an SMS text message at the cellphone number you provided upon registration. You will also receive an email notification that you've been outbid.
Can I place a higher bid or bid again if outbid?
If you've been outbid, you can place another, higher bid, at any time. You can also raise your maximum bid at any time by bidding again, higher than your previous maximum bid.
Using the "Buy It Now" option
If you'd like to win an item outright without bidding competition, you can use the "Buy It Now" option, if available. Just click the "But It Now" button in the auction item listing you want, and complete the checkout process.
IMPORTANT: The item is not removed from the bidding pool until you complete the checkout process. Therefore, we recommend completing the purchase immediately so that others do not have an opportunity to purchase it.
Transactions & Privacy
When will my credit card be charged?
Is my credit card information safe?
Yes. Any transactions made through our site are transmitted securely using industry-standard SSL (secure socket layers) to encrypt and transfer your information safely. You can verify this by looking at the URL bar in your web browser, which will display a small padlock icon to show that it is secure.
Who processes my credit card transaction?
Who has access to my information?
How do I get my item(s)?
Pickup address is:
25 Chateau Terrace
Amherst, NY 14225
Can I have my item(s) shipped?
No. We're sorry, but shipping is unavailable. We will be only offering item pickup only. For details on item pickup, please see "How do I get my item(s)" above.