Need Help?
About Our Fall Fest Raffles
How will I know if I won?
Winners will be contacted via email immediately upon conclusion of the raffle(s). Winner names will also be posted on our social media. In addition, we will attempt to contact winners using the contact info provided upon registration.
Where are my raffle tickets/numbers?
If you purchase tickets through our raffle website, you do not receive an actual ticket. Instead, you will receive an email with your raffle numbers after you purchase.
If you do not receive an email after your raffle purchase, be sure to check your junk mail folder. Or, search your mail for an email sent from admin@bornhava.org
Where do the proceeds go?
This year all funds raised from our Fall Fest raffles and annual Leaves & Dreams campaign will go toward the repair and repainting of our main campus parking lot at 25 Chateau Terrace.
What other ways can I support Bornhava?
While bidding in our silent and/or live auctions as well as purchasing raffle tickets are all great ways to help support us, there are a number of other ways you can help support our organization and programs—right now, or all year long.
Registration and Login
How/where do I register to bid?
You can register to bid by completing the form displayed under “Register” on the registration page at this link.
Where can I log in?
You can login by going to the login page at this link.
Why do I need to be registered/logged in to purchase or bid?
If you’re not registered and logged in to bid, we’d have no idea who you are (or who won) and would not be able to contact you if you won an item.
Why do you require my credit card and billing information?
We use your credit card and billing information to process any transactions related to items you purchased or may have won in auctions on our site.
Why do you require a cell phone number?
We require a cell phone number at the time of registration for 2 reasons:
- To send you a notification via an SMS text message when you’ve been outbid on an auction item that you had bid on.
- If there are any issues with any of the transactions you may have made through our site that require additional information or clarification.
Navigating Our Site
What do those icons at the top of the page mean?
Click the Home icon to return to the main auction page.
Click the Heart icon to view the items that you’ve saved to your watch list.
Click the Pin icon to view a list of all of the auctions items that you have bid on.
Click the Flag icon to view the auctions that you’ve won. This will only show auctions that have finished.
Click the Ticket icon to view the raffle entries that you’ve purchased. You will also be able to view the raffles you have won or lost.
Click the shopping cart icon to view any items that you’ve added to your cart for purchase (ex. raffle tickets). To purchase items in your cart, click the “Proceed to checkout” button.
Where do I change or delete my account information?
To change any of your account information, click the “My Account” link shown at the top of each page while logged in. From there, you can choose which information you would like to view or edit by clicking the appropriate tab. If you would like us to delete your account completely, please contact us using the email you had registered with.
Bidding On Auction Items
I can’t seem to bid (bidding is not working)!
If you’ve tried to bid on an item and it doesn’t seem to be working, make sure that there isn’t a message telling you what the issue is at the top of the page. The most common problems are that you have not entered your credit card or billing address information into your account.
If you have a credit card and your billing address saved, and continue to have a problem bidding, try deleting your existing credit card and billing address and re-enter and save that information.
Bidding basics
Minimum bid: All auction items have a minimum bid price. You must enter a bid at or higher than the minimum. Bid increment: The least amount you can enter to bid. For example, if the current bid on an item is $75 and the bid increment is $5, the lowest bid you can enter will be $80. Auto Bidding: All auctions use proxy bidding. This means that you can set a maximum amount that you’d like to bid on an item, and if someone else exceeds your initial bid, your bid will automatically increment up, until it meets your maximum.
If your maximum bid has been exceeded by another bidder, you can always raise your bid by placing a higher bid at any time.
Winning Bids: If you are the highest bidder at the end of an auction, you will be notified via email and SMS text. At that time, you will be able to check out to complete your transaction.
How do I bid?
If you’ve found an item you’re interested in, just enter your bid in the space provided and click the “Place Bid” button.
How will I know if I’ve been outbid?
If you have provided us with a cellphone number when registering, you should receive an SMS text message notifying you when you have been outbid on an item. You should also receive an email notification that you’ve been outbid.
Can I place a higher bid or bid again if outbid?
If you’ve been outbid, you can place a higher bid at any time. You can also raise your maximum bid at any time by bidding again, higher than your previous maximum bid.
How will I know if I win?
If you win an item, we will send you an email to the email address that you registered with. If you included your phone number when registering, we will also notify you with a text.
Transactions & Privacy
When will my credit card be charged?
For auction items, the credit card you provided when registering will be charged automatically for each auction item that you win at the end of the auction.
For other non-auction items, such as online raffle ticket purchases, you will need to complete the checkout process by viewing your cart and proceeding to checkout.
Is my credit card information safe?
Yes. Any transactions made through our site are transmitted securely using industry-standard SSL (secure socket layers) to encrypt and transfer your information safely. You can verify this by looking at the URL bar in your web browser, which will display a small padlock icon to show that it is secure.
Who processes my credit card transaction?
All credit card transactions on our site are processed securely through Stripe payment services, a popular and widely used transaction processing service. The transaction may appear on your credit card statement as “Bornhava” or “Specialized Early Childhood Center of WNY”.
Who has access to my information?
Bornhava does not share or sell any of the personal information that we collect from you, and we have no access to nor do we store your credit card details other than your billing address. Only select individuals within our organization have access to any of information provided. View our privacy policy for complete details on how we manage the data we collect.
After Purchase
How do I get my item(s)?
We will be offering item pickup at the Bornhava main campus directly following our Fall Festival on Saturday, September 25th 4:30-6:30pm or Sunday, September 26th 9:00-11:00am. Call 716-839-1655 to make other arrangements if you are unable to pick up on those days.
Pickup address is:
25 Chateau Terrace
Amherst, NY 14225
Phone: 716-839-1655
Can I have my item(s) shipped?
No. We’re sorry, but shipping is unavailable. We will be offering item pickup only. For details on item pickup, please see “How do I get my item(s)” above.