About Our Auction
While bidding in our silent and/or live auctions as well as purchasing raffle tickets are all great ways to help support us, there are a number of other ways you can help support our organization and programs—right now, or all year long.
Registration and Login
You can register to bid by completing the form displayed under “Register” on the registration page at this link.
You can login by going to the login page at this link.
If you’re not registered and logged in to bid, we’d have no idea who you are (or who won) and would not be able to contact you if you won an item.
We use your credit card and billing information to process any transactions related to items you purchased or may have won in auctions on our site.
- To send you a notification via an SMS text message when you’ve been outbid on an auction item that you had bid on.
- If there are any issues with any of the transactions you may have made through our site that require additional information or clarification.
Navigating Our Site
To change any of your account information, click the "My Account" link shown at the top of each page while logged in. From there, you can choose which information you would like to view or edit by clicking the appropriate tab. If you would like us to delete your account completely, please contact us using the email you had registered with.
Bidding On Auction Items
If you've tried to bid on an item and it doesn't seem to be working, make sure that there isn't a message telling you what the issue is at the top of the page. The most common problems are that you have not entered your credit card or billing address information into your account.
If you have a credit card and your billing address saved, and continue to have a problem bidding, try deleting your existing credit card and billing address and re-enter and save that information.
If your maximum bid has been exceeded by another bidder, you can always raise your bid by placing a higher bid at any time.
Winning Bids: If you are the highest bidder at the end of an auction, you will be notified via email and SMS text. At that time, you will be able to check out to complete your transaction.
If you’ve found an item you’re interested in, just enter your bid in the space provided and click the “Place Bid” button.
If you have provided us with a cellphone number when registering, you should receive an SMS text message notifying you when you have been outbid on an item. You should also receive an email notification that you’ve been outbid.
If you’ve been outbid, you can place a higher bid at any time. You can also raise your maximum bid at any time by bidding again, higher than your previous maximum bid.
If you win an item, we will send you an email to the email address that you registered with. If you included your phone number when registering, we will also notify you with a text.
Transactions & Privacy
For auction items, the credit card you provided when registering will be charged automatically for each auction item that you win at the end of the auction.
For other non-auction items, such as online raffle ticket purchases, you will need to complete the checkout process by viewing your cart and proceeding to checkout.
Yes. Any transactions made through our site are transmitted securely using industry-standard SSL (secure socket layers) to encrypt and transfer your information safely. You can verify this by looking at the URL bar in your web browser, which will display a small padlock icon to show that it is secure.
Pickup address is:
25 Chateau Terrace
Amherst, NY 14225
No. We’re sorry, but shipping is unavailable. We will be offering item pickup only. For details on item pickup, please see “How do I get my item(s)” above.